Who we are
About us
Quality service and committed employees. How do we do it?
Falcon Airport Services was started in July 2009 by Uriel Herrera of Orlando, Florida. As a skycap agent, he realized the need for a new company in the industry that would bring fresh and innovative ideas. He brings over seven years of experience as a skycap supervisor, managing around 75 team members in their day-to-day operations. His experience has helped him identify areas of improvement and customer needs within the industry. Thus, allowing him to bring a new idea to life, through the creation of a company capable of providing a personalized and customer service-oriented range of services. Maintaining the belief that our customers are our first priority and to provide top-of-the-line customer service at and through every opportunity. Falcon understands that we are the first contact between the customer and the airline. Therefore, it is our responsibility to offer the highest quality of service to every customer with an exceptional travel experience.
Nowadays, Falcon Airport Services is a company that provides a wide range of services to help passengers get around the airport safely and comfortably. We offer a team of trained and experienced professionals who are dedicated to providing quality service.
Our passenger assistance services include wheelchair assistance, companionship for seniors, assistance for passengers with disabilities, ground handling operations, aircraft security and cabin grooming for top-ranked airlines from around the world.
At Falcon Airport Services, we understand that we are the first and last point of contact between your customers and your airline. That’s why we are committed to providing your customers with an exceptional travel experience.
Our team of experienced and well-trained professionals is dedicated to representing your airline with excellence. We have a rigorous recruiting process and provide our employees with ongoing training to ensure that they are always prepared to go the extra mile for your customers.
Over the past seven years, we have proudly served airlines such as Spirit Airlines, Bahamas Air, Gol Airlines, Dutch Antilles Express (DAE), AeroMexico, and WestJet. We are now expanding our services and capabilities to meet the growing needs of our clients.
We currently serve three Florida-based international airports: Orlando International Airport (MCO), Charlotte Douglas International Airport (CLT), and Ft. Lauderdale International Airport (FLL).
We are confident that Falcon Airport Services is the right partner to help you provide your customers with a seamless and enjoyable travel experience. Contact us today to learn more about our services and how we can help you succeed.
Falcon in numbers
M+
PASSENGERS SERVED
+
Frontline Professionals
Y
Management Experience
+
Airline Partners
FALCON AIRPORT SERVICES
SOAR WITH Falcon Airport Services
HOW FALCON MAKES YOUR AIRLINES BETTER?
Falcon Airport Services is committed to helping airlines improve their operations and provide their customers with an exceptional travel experience. We do this by focusing on three key areas: speed, organization, and feedback.
S — Service
We are dedicated to delivering exceptional service across every touchpoint—ground handling, passenger assistance, aircraft grooming, and security. Our team goes above and beyond to support airlines, passengers, and airport partners with professionalism and care.
O — Organization
We believe strong organization drives operational excellence. Falcon maintains structured processes, clear communication channels, and efficient workflows to ensure every task is completed safely, smoothly, and on time.
A — Accountability
Accountability is at the heart of our culture. Every team member takes ownership of their responsibilities and actions, ensuring that safety, quality, and customer expectations are always met or exceeded.
R — Results
We focus on measurable results that matter: on-time performance, safety compliance, operational efficiency, and unmatched customer satisfaction. Falcon delivers consistent, dependable outcomes that airlines can trust.
Feedback
We believe that customer feedback is essential to improving our services. That’s why we regularly conduct customer satisfaction surveys to get feedback from your passengers. We use this feedback to identify areas where we can improve and to ensure that we are meeting your expectations.
Here are some specific examples of how Falcon Airport Services can help your airline:
- Reduce boarding times by using efficient passenger screening and processing procedures.
- Improve on-time performance by providing timely baggage handling and aircraft cleaning services.
- Increase customer satisfaction by providing friendly and efficient customer service.
Falcon Airport Services is your partner in success. We are committed to helping you improve your operations and provide your customers with an exceptional travel experience.
