Who we are
About us
Quality service and committed employees. How do we do it?
At Falcon Airport Services, we understand that we are the first and last point of contact between your customers and your airline. That’s why we are committed to providing your customers with an exceptional travel experience.
Our team of experienced and well-trained professionals is dedicated to representing your airline with excellence. We have a rigorous recruiting process and provide our employees with ongoing training to ensure that they are always prepared to go the extra mile for your customers.
Over the past seven years, we have proudly served airlines such as Spirit Airlines, Bahamas Air, Gol Airlines, Dutch Antilles Express (DAE), AeroMexico, and WestJet. We are now expanding our services and capabilities to meet the growing needs of our clients.
We currently serve three Florida-based international airports: Orlando International Airport (MCO), Charlotte Douglas International Airport (CLT), and Ft. Lauderdale International Airport (FLL).
We are confident that Falcon Airport Services is the right partner to help you provide your customers with a seamless and enjoyable travel experience. Contact us today to learn more about our services and how we can help you succeed.
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PASSENGERS SERVED
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AIRLINES CLIENTS
FALCON AIRPORT SERVICES
Speed, Organization, and Feedback
HOW FALCON MAKES YOUR AIRLINES BETTER?
Falcon Airport Services is committed to helping airlines improve their operations and provide their customers with an exceptional travel experience. We do this by focusing on three key areas: speed, organization, and feedback.
Speed
We understand that time is money for airlines, so we have designed our services to be as efficient as possible. We use the latest technology and equipment to ensure that your passengers are processed quickly and efficiently.
Organization
We take the time to learn about your airline’s workflow and procedures so that we can integrate our services seamlessly. This helps to avoid any delays or disruptions.
Feedback
We believe that customer feedback is essential to improving our services. That’s why we regularly conduct customer satisfaction surveys to get feedback from your passengers. We use this feedback to identify areas where we can improve and to ensure that we are meeting your expectations.
Here are some specific examples of how Falcon Airport Services can help your airline:
- Reduce boarding times by using efficient passenger screening and processing procedures.
- Improve on-time performance by providing timely baggage handling and aircraft cleaning services.
- Increase customer satisfaction by providing friendly and efficient customer service.
Falcon Airport Services is your partner in success. We are committed to helping you improve your operations and provide your customers with an exceptional travel experience.
